hhbd Privacy Policy

Last Updated: January 2025

1. Introduction and Scope

This privacy policy ("Policy") applies to the hhbd platform and all services under it. By using the hhbd website, registering an account, or using any of our services, you are considered to have accepted the terms of this Policy.

We believe you should have full control over your personal information. For that reason, hhbd only collects data that is directly needed to provide the service, and it is never sold to third parties. Along with reading this policy, you are also encouraged to read our Terms and Conditions, as both documents are effective together.

This policy has been prepared in line with the data protection laws and regulations currently in force in Bangladesh. Users of the hhbd platform must be at least 21 years of age — this is an integral part of the data collection process.

2. What Information Is Collected

hhbd collects information in the following categories:

2.1 Information You Provide Directly

Information you provide yourself when creating an account or using the service:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay or bank account)

2.2 Automatically Collected Information

Information recorded automatically while you use the platform:

• IP address and device identifier
• Browser type and operating system
• Time of site access and session duration
• Details of pages visited
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

Records of your deposits, withdrawals, and gaming activity, which are kept for accounting and fraud prevention purposes.

3. Purpose of Use of Information

hhbd uses the information collected for the following purposes:

Purpose	Explanation
Account Management	Handling registration, login, and account security
Identity Verification	Confirming age (21+) and identity to prevent fraud
Payment Processing	Completing deposits and withdrawals securely
Customer Support	Providing assistance via live chat and email
Platform Improvement	Analysing user experience to improve service quality
Security	Detecting cyber attacks, account takeovers, and other threats
Legal Compliance	Maintaining records required to comply with applicable laws and regulations

4. Sharing and Disclosure of Information

hhbd does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in certain situations:

4.1 Service Provider Partners

Payment gateways, identity verification services, and technology support providers may receive limited data, but only to carry out their designated tasks. These organisations are bound by confidentiality agreements.

4.2 Legal Obligations

Information may be provided in response to an order from any competent legal authority in Bangladesh or as part of a legal process. Where possible, you will be notified in advance.

4.3 Business Changes

If there is a significant change in business ownership or structure, user data may be transferred to the new authority. In that case, the existing protections under this policy will be maintained and users will be given advance notice.

4.4 With Your Consent

For any sharing of information beyond the reasons listed above, your explicit consent will be obtained.

5. Cookies and Tracking Technologies

The hhbd website uses cookies and similar technologies to operate correctly. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for basic functions such as keeping login sessions active, managing security tokens, and remembering language preferences. Disabling them will disrupt the core functionality of the site.

5.2 Functional Cookies

These help create a personalised experience by analysing your preferences and usage patterns. You have the option to disable them, though some features may become limited.

5.3 Analytics Cookies

These measure how different parts of the site are used to help improve the platform. These cookies do not identify individuals — they only analyse overall trends.

6. Data Security Measures

hhbd takes industry-standard technical and organisational steps to protect your information. The key elements of our security framework are:

• SSL/TLS Encryption: All communications on the site are handled through encrypted channels, preventing interception by third parties.
• Password Hashing: Your password is never stored directly — only its encrypted hash is kept.
• Two-Factor Verification: Additional verification is triggered for suspicious logins or large transactions.
• Regular Security Audits: Expert audits are conducted regularly to identify system vulnerabilities.
• Access Controls: Only authorised staff have access to specific data, and all access is logged.
• Data Backup: Regular backups reduce the risk of data loss due to technical failure.

However, it is not possible to guarantee complete security when transmitting data over the internet. For this reason, keeping your password confidential and promptly reporting any suspicious activity to hhbd support is your responsibility.

7. Data Retention Period

hhbd does not retain personal information longer than necessary. The retention policy by data type is as follows:

• Account Information: Kept while the account is active and for a specified period after closure.
• Transaction Records: Retained long-term in accordance with legal obligations.
• Support Communications: Kept for a set period after the issue is resolved.
• Analytics Data: Regularly deleted where applicable, or retained long-term in anonymised form.

When the need to retain data ends, it is securely deleted or converted in a way that no longer identifies anyone.

8. Your Rights

As an hhbd user, you have the following rights regarding your own information:

8.1 Right to Access

You can ask hhbd at any time what information is stored about you. We are obliged to provide that information within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. Some information can be changed directly in account settings; for the rest, you will need to contact support.

8.3 Right to Deletion

You can request that specific information be deleted. However, due to legal obligations, some information must be retained for a set period and may not fall within the scope of such a request.

8.4 Objection to Processing

You can object to your information being used for marketing communications or non-essential purposes. We will comply unless there is a reasonable basis not to.

8.5 How to Submit a Request

To exercise any of the above rights, contact hhbd through our support channels. We provide assistance in both Bengali and English, 24/7. Visit our FAQ page for more details.

9. Protection of Minors

All hhbd services are for persons aged 21 or older only. We do not knowingly collect information from anyone under 21. Age is verified at registration and accounts are suspended in cases of suspicion.

If we are informed or become aware that a minor has created an account, that account will be closed and the related information will be deleted as quickly as possible beyond legal obligations. Read our Responsible Gaming page to learn more about responsible play.

10. Policy Changes and Updates

hhbd reserves the right to change or update this privacy policy as needed. For significant changes, users will be notified by email or through a notice on the site.

Updated policies take effect from the date of publication. Continuing to use the site after a change means you have accepted the new policy. You should therefore review this page regularly.

If there is any conflict between hhbd's general terms of service and the privacy policy, the provisions of the privacy policy apply — to the extent they concern data protection.

11. International Transfer of Data

hhbd primarily serves users in Bangladesh. However, some data may be processed on international servers due to technical infrastructure requirements. In such cases, contractual arrangements are made to ensure equivalent protection.

The same level of protection under this privacy policy applies to any data transferred internationally. hhbd makes no compromises on this.