Responsible Gaming — Safe and Informed Betting
hhbd believes betting is entertainment, not an obligation. On this page we explain how to keep yourself protected, set limits, and get help when needed.
What Responsible Gaming Is and Why It Matters
Participating in online betting or casino games is a legitimate form of entertainment — but it stays enjoyable only when you remain consistently aware of your limits. hhbd always wants our users to see gaming as a source of fun, not financial stress. That is why we speak openly about responsible gaming.
Remember: Betting or casino games are never an alternative source of income. They are for entertainment, and you should always play knowing that losing is possible. Do not wager more than you can afford.
The minimum age to open an account at hhbd and take part in any betting or gaming activity is 21 years. This rule is strictly enforced, as protecting minors from gambling and betting is one of our primary responsibilities. Age is verified at registration and suspicious accounts are reviewed.
Under our Terms and Conditions, every user is required to commit to playing responsibly. Understanding and following these terms is also important for your own protection.
Responsible gaming means deciding in advance how much time and money you will spend, and sticking to those limits. hhbd provides various tools to help you set them. These tools are discussed in detail below.
Your Protection Tools
At hhbd, you decide how much you play. Use the tools below from your account settings at any time, or contact us via live chat or email for assistance.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made.
Financial ControlSession Time Limit
Decide how long you will play in one session. When the set time is up, the system will prompt you to take a break.
Time ManagementSelf-Exclusion
If you feel your gaming habits are getting out of control, temporarily close your account for a set period — from 30 days up to permanently.
Account ProtectionLoss Limit
Set a maximum amount you can lose within a given time period. When that limit is reached, betting stops automatically.
Loss CapCooling-Off Period
Take a set break after a stressful period or financial loss. During this time you can still log in, but betting and deposits are disabled.
Temporary BreakDirect Support
For any issue, contact the hhbd support team 24/7 via live chat or email. Support is available in both Bengali and English.
Direct ContactRecognise the Warning Signs
Betting problems do not appear suddenly — they develop gradually. Be alert if you notice any of the following signs in yourself or someone you know.
Repeatedly betting to recover lost money
Placing bets again and again to win back what was lost is a common sign of a betting problem.
Restlessness and stress when not betting
Feeling angry, anxious, or uneasy when you cannot play means the habit is turning into dependency.
Taking money from household or emergency funds
Using money needed for the family or borrowed funds for betting is a sign of a serious financial problem.
Hiding betting activity from family or friends
If you feel the need to keep your betting habits secret from those close to you, consider why.
If you notice any of the above signs in yourself, contact hhbd's 24/7 live chat without delay, or use the self-exclusion tool. You can also find answers to common questions in our FAQ section.
Where to Get Help
You do not have to face this alone. Beyond hhbd's own support, family and professional advice are equally important.
hhbd Live Chat and Email
At any time of day — even at 3 in the morning — our support team is ready. Live chat gets you an immediate response. Tell us what you are going through and we will work on a solution together. Email support is also available in Bengali.
Family and Close Ones
Talk to a family member or a trusted friend. An open conversation about betting habits is often the first and most effective step toward solving the problem. They are not there to judge you — they want to help.
Professional Counsellors
A mental health professional or counsellor trained in behavioural addiction can offer the most effective help. Mental health services in Bangladesh are now much more accessible — contact a hospital or clinic near you.
Practical Tips for Responsible Betting
Before you start playing at hhbd, ask yourself a few questions: How much can I afford to spend on gaming this week? How long will I play? Can I handle a loss without it affecting my mental state? Answering these questions honestly means you are already halfway to responsible gaming.
Set a betting budget and treat it as an entertainment expense — just like a cinema ticket or travel cost. Never go beyond that budget. Calculate your total monthly income and expenses, then set a separate limit for betting that, even if lost entirely, will not affect your family's essential needs.
Tip: Do not play for long stretches without stopping. Take at least a 10–15 minute break every hour. If you are tired or under mental stress, avoid playing that day — decisions made under emotion are often the cause of losses.
Remember, a win is never guaranteed. Each game's outcome is independent, and winning last time does not mean you will win the next time. Accepting this reality and playing with that understanding is what responsible betting truly means.
Keep your account secure from minors. Use a password lock on your device and never share your login details. Under hhbd's Privacy Policy, your account information is kept fully secure, but your own caution is equally important.
hhbd's Commitment
We want every user to have a safe, enjoyable, and controlled experience. Responsible gaming is not an obligation for us — it is our value.